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Accessibility

Accessibility at British Arena

We want everyone to feel welcome at British Arena.

Whether you’re joining us for an esports tournament, live event, conference or another experience, we want to make planning your visit as straightforward as possible.

If you have an access requirement or need additional support during your visit, please contact us before your event. Our team will be happy to discuss your requirements and help you plan your visit.

Planning Your Visit

We understand that accessibility requirements are different for every visitor.

If you would like to discuss access before attending British Arena, please get in touch with our team. Where possible, please contact us in advance so that we have time to understand your requirements and make appropriate arrangements.

This could include questions about:

Wheelchair & Step-Free Access

If you require step-free access or use a wheelchair or mobility aid, please contact us before your visit if you would like information about the most appropriate entrance and route through the venue.

Our team can also provide information about access arrangements for the particular event you are attending.

Accessible Seating

Accessible seating arrangements may vary depending on the event and how the Arena is configured.

If you require wheelchair space, accessible seating or seating because of a medical or access requirement, please let us know when booking or contact us before attending.

We recommend discussing requirements with us in advance, particularly for events with allocated seating or limited capacity.

Accessible Toilets

Accessible toilet facilities are available for visitors who require them.

If you would like information about their location before your visit, please contact our team or speak to a member of staff when you arrive.

Parking & Drop-Off

If you are travelling by car and require an accessible parking space or an appropriate drop-off point, please check the event information or contact us before travelling.

Availability and arrangements may vary depending on the event.

We recommend allowing additional time when arriving for busy events.

Assistance Dogs

Assistance dogs are welcome at British Arena.

If you are attending with an assistance dog, you are welcome to contact us in advance so that we can help make your visit as comfortable as possible.

Where appropriate, our team can provide information about suitable seating, access routes and facilities.

Carers & Personal Assistants

Some visitors may need to attend with a carer, companion or personal assistant.

Arrangements can vary depending on the event and ticketing provider. Please check the relevant event information or contact us before purchasing tickets if you need assistance with companion or carer arrangements.

Sensory Requirements

We recognise that busy events can involve significant levels of noise, lighting, crowds and visual activity.

Some events may include:

Where we are aware of significant effects that could affect visitors, we aim to provide relevant information as part of the event details.

If you have sensory requirements or would like to understand what to expect from a particular event, please contact us before attending.

Medical Requirements

Visitors who need to bring medication or medical equipment should contact us if they have any questions about bringing these items into the venue.

If you require particular arrangements because of a medical condition or access requirement, please speak to our team before your visit where possible.

If you require assistance while at the Arena, speak to a member of staff.

Security & Bag Searches

Security procedures, including bag searches, may be in operation when entering British Arena.

If a disability or medical condition means that you require an adjustment to the normal security process, please let a member of the security team know.

If you are concerned about the security process before attending, contact us and we can discuss your requirements.

Accessible Event Information

We aim to make event information on our website clear and accessible.

If you cannot access information about an event, tickets or visiting the Arena, please contact us and we will do our best to provide the information in an appropriate alternative format.

Some ticketing services may be provided by third parties such as Eventbrite. If you experience an accessibility problem when purchasing tickets, please contact us so that we can help identify an alternative way forward where possible.

During Your Visit

Our team is here to help.

If you need assistance while attending an event, please speak to a member of British Arena staff.

If something about the venue or event is creating an accessibility barrier, please tell us. Where reasonably possible, we will try to find a solution during your visit.

Emergency Evacuation

The safety of everyone visiting British Arena is important to us.

Emergency procedures take accessibility requirements into account. If you believe you may require additional assistance during an emergency evacuation, please tell a member of staff when you arrive or contact us before your visit.

Always follow instructions given by venue staff in an emergency.

Need Help Before Your Visit?

If you have an access requirement, question or concern, please contact British Arena before your visit.

It can be helpful to tell us:

We will use this information to help you plan your visit and identify appropriate arrangements.

Feedback

We want to continue improving accessibility at British Arena.

If you experience an accessibility problem during your visit, or have a suggestion about how we could improve the experience for future visitors, please contact us.

Your feedback can help us identify barriers and make British Arena more accessible.

Last reviewed: October 2026